Survey

Survey


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Building Location

Appearance and Condition of the Property:

1. General Appearance of the Property
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

2. Landscaping
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

3. Exterior Windows and Doors
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

4. Cleanliness of Hallways, Lobby and Laundry Area
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

5. Quality of Appliances
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

6. Exterior Lighting
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

7. Cleanliness of Trash Area
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

8. Cleanliness of Garage Area
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

9. Additional Comments about the condition of the property:

Property Management Team:

1. Ease of contacting the Management Team
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

2. Timely resolution of problems
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

3. Courtesy and respect with which you are treated
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

4. Overall quality of service you receive
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

Maintenance Team:

1. Timeliness of response to maintenance requests
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

2. Cleanliness of work area after request is complete
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

3. Ease of submitting maintenance requests
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

4. Promptness and efficiency of snow services
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

5. Your overall satisfaction with the maintenance staff
 1-Poor 2-Fair 3-Above Average 4-Excellent 5-Not Applicable

6. Additional comments about maintenance:

New Tenants:

1. Did you move in within the past 12 months? Note: If "no" please skip this section.
 Yes No

2. How do you rate the service provided to you by the Resident Manager at the time of Move in
 1-Poor 2-Fair 3-Above Average 4-Excellent

3. How do you rate the advice and information given to you about the properties we had available for lease?
 1-Poor 2-Fair 3-Above Average 4-Excellent

4. What was the condition of your apartment home at the time of move-in?
 1-Poor 2-Fair 3-Above Average 4-Excellent

5. Were your lease documents including your lease agreement, addendum, rules and regulations and non-standard rental provisions adequately explained to you?
 Yes No

6. Was our staff on time and courteous for all appointments?
 Yes No

7. Was the application, leasing and move-in process clearly explained to you?
 Yes No

8. In leasing at our property, did we make any promises that were not met? Explain:

General Questions:

1. Would you recommend your building to a relative, friend or colleague?
 Yes No

2. If you would like to recognize a member of the management team for excellent service please use the space below: